office hours for drop-off & pick-up: Monday thru Saturday 9am - noon & 5pm
- 7pm, Sunday 5pm - 7pm only
Tours are by appointment, Monday thru Thursday, at
10:30 am and 5:30pm.
No tours on weekends. There just isnt time to spend
answering questions when there are continual interruptions.
Here are some Frequently
Asked Questions and answers.
Many of the normal concerns about
boarding are addressed here,
but, if you have any more questions,
feel free to call (724) 948-2396, text to (724) 579-3204,
Don't worry, there
is no such thing as a "stupid question"
Can I bring toys ?
What about food?
Do I need
to bring dishes?
Can I bring something for my pet to sleep on
Will my dog be let outside to go to the bathroom?
Will my dog get to play with other dogs ?
Do the dogs bark constantly?
Are there any extra charges?
What are your kennel office hours for dropping off and picking up?
What does it cost to board my pet and what's included?
if I come home early from vacation? Will I be charged?
What if I need to cancel my
How will I be charged?
Yes, you can bring something for
your pet to play with from home, but please limit it to two items. It is
very hard to keep track of all the toys and to whom they belong when we are
cleaning. Please write your name
on each item with a sharpie marker. Recommended
toys are: Kongs, Nylabones, hard sterilized bones; toys that are sturdy and
large enough to be choke proof. We do not recommend rawhide or rope
toys, as they can be choking hazards or may become impacted in the intestines
and cause bowel obstruction, nor pig ears, due to the salmonella & e-coli
issues. We also don't give cow hooves because they chip and become very
They have been known to tear the stomach wall and intestines.
Remember: Don't bring anything to the kennel
that will cause you to be upset
if it gets lost or destroyed.
guarantee a toy's safe return.
We feed Purina One Dog
Foods to the dogs, and Purina Indoor Cat Food, to the cats. You can visit
www.purinaone.com for ingredients and information. This is included in the
boarding rate. If your pet is on a special diet, or you prefer he eat the
same food he eats at home you can bring your own food, there is no extra charge.
If you do bring your own food, it must be:
In a closeable plastic container, and,
Clearly marked with the pet's name,
your name, and complete feeding instructions.
Remember: If you bring your own
food, don't bring us something we can't pick up and move.
10# is the top
weight we will accept. And absolutely NO paper dog food bags.
We supply both food and
water dishes. We use stainless steel because it doesn't hold bacteria like
and is easy to sanitize .
Yes, as long as it is
something that will
easily fit into the washer. Sometimes accidents do happen, and
blankets need to be washed. Please do not bring your dog's best foam bed
from home, or any kind of stuffed bed. Also, if a dog gets bored, it can
become a pile of dangerous stuffing. And absolutely NO BEAN BAGS. Because our
floors are heated in cool weather, generally dogs will push their bedding aside
to lie on the warm concrete. Suggested bedding: a blanket (not a comforter) or a
towel for smaller dogs.
Also, we now have Kuranda
beds for your pet's comfort. They are raised beds so the dog can be up off
the floor if they want. Here is a link to their website, they are
All dogs are taken out to
our exercise areas four times a day. Early morning, noon, late
afternoon, and before bedtime. Dogs adapt very easily to this routine, and
will wait until it is their turn to go out. This also gives the dog some time
to run off some energy, and breaks the monotony of being confined. Our exercise
runs are 60 feet long, so the dogs get plenty of exercise. Dogs are always
separated by chain link fencing except if they are from the same family, and
even then only at the owner's approval. The amount of time spent outside varies,
depending on the individual dog and the weather. All exercise runs are
covered to keep the dogs out of the weather, and are concrete for easy
sanitation. You may wonder if your dog will go to the bathroom on
concrete. Most dogs will, just because they simply identify it as the place to
"go". We will walk a dog in the grass if needed. We pick up on a lot of
problems an owner may not even recognize because of the concrete, i.e. blood in
the urine (Urinary Tract Infection) or parasites in the stools. Runs are
completely hosed down and sanitized twice daily, more times as needed.
No. We do
not do group playtimes. Dogs all have their own body language and a lot of it is
contributed to the appearance of the dog. Some breeds of dogs just don't
like the "looks" of another. There is just too much that can happen, and too
many dogs are unpredictable with other dogs. I don't really think you would want
me to greet you at the door saying " Skippy had a great time here, but I had to
take him to the vet to get 20 stitches because of the fight he was in during
group playtime, oh, and since you signed the release form, you owe your vet for
the emergency office call...". We
just don't think it's necessary. We have a lot of other fun things we do
with the dogs on an individual basis, and the long runs outside are chain link
with no solid divider, so they can safely "run" with another dog without direct
Do the dogs bark constantly?
No. We actually chuckle at this question, because when it's asked, the
dogs are barking. I look at the barking as a communication tool for
the dogs. Whenever a new dog comes into their view, they bark, as if they
are greeting the newcomer. Sometimes the greeting takes a bit longer than
we feel is necessary, but usually, within 5 minutes, they are settled back down
and are content. They bark when they feel excited about something, i.e.
going outside or when there is anything out of the ordinary, like tours.
But most of the time it is very very quiet in the kennel. The dogs all nap
between noon and 4. During that time you could hear a pin drop. I love
when I turn the lights on at 4, and they are blinking their eyes like little
kids, as if to say "It's time to get up already?" And then they bark.
They know it's time to go outside.
Only if you choose
to have your dog bathed or groomed. Or choose to have nature walks.
Everything else is included. We will gladly throw a ball for a lab who needs
some extra exercise, or sit and comfort a dog who is a little frightened. Or let
puppies or Geriatrics out to relieve themselves more times than scheduled. It
doesn't seem fair to take one dog out to play, while the dogs next to him just
have to watch because their owners did not choose to pay an additional fee.
Dogs don't understand that, so we just decide what each dog needs to be happy.
are your kennel office hours for dropping off and picking up?
Our kennel office
is open Monday through Saturday: 9am to noon, and 5pm to 7pm
On Sunday, the office is
open from 5pm to 7 pm only.
We feel these are very accommodating times. ***
do not offer any off-hour drop-offs or pick-ups, and this is one thing we are
very strict about. Everything
here is done on a schedule, and any variance from the schedule will throw the
dogs off and create chaos. So please do not ask, the hours are set in
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What does it cost to board my pet?
Dogs are $25.00
dollars) per day and cats are $14(fourteen dollars). $2.00 less for each additional pet. The
same price applies no matter what day of the week it is. We do not charge more
on weekends or holidays. We do not charge different prices for different breeds.
All dogs are cared for equally, no matter what their size. This is an "all
Dogs are taken out and exercised
(potty break) four times daily. Fresh, clean water is always available. We
feed Purina One dog food, which is included. We use "positive
reinforcement" when dealing with the dogs, which means we reinforce good
behavior with treats and affection, and simply ignore inappropriate behavior.
They soon learn which behavior gets the treat, so we never have to raise
our voices to the dogs, or use any type of kneeing them in the chest to keep
them from jumping.
ouch! We want dogs to love and respect us, not fear us. We
would. be more than happy to discuss positive reinforcement vs. negative
reinforcement with you, and recommend a good trainer.
The kennel is completely
air-conditioned in the warm/hot months, and the floors are heated with in-floor
radiant heat in the winter so the dogs are always on nice warm concrete. This
warm concrete acts as a great therapy for our geriatric dogs, or dogs with
arthritis, and has made a positive difference in several of our older dogs.
We also pay close attention to the
dogs and their individual needs. For example, if a dog needs to go outside a
couple of extra times a day to run off some pent up energy, we do it - keeps
everybody happy. Or geriatric dogs or puppies who need to be let out for potty
breaks more often.
Being a state of the art boarding
facility, the air is continuously circulated in and out of the kennel, keeping
air-borne viruses at bay. Runs are cleaned with an anti-viral disinfectant
after each guest departs, and thoroughly rinsed.
Cats are housed in their own
private custom built "cat cabanas". These are 4' tall and allow the cat to
lie on the top resting shelf and look down on all the humans - as we know cats
like to do. These "Cabanas" are the largest enclosures for cats in
the area, and our cat boarding facility is not only friendly and cheerful, but
also kept spotless. Cats are allowed to come out for supervised
wandering, or to spend some time in the "Kitty Beach Club", but are
out of the cat room to mix with dogs.
We feed Purina Indoor Cat Food, and
each cat is supplied with it's own private bathroom, (aka litter box). Air
is continuously circulated in the cat area with a separate system than the dogs.
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I come home early from my vacation, will I be charged?
We have a "Pay for Reserved" Policy, where you are responsible for paying for
the entire reservation, regardless of when you come back. We have limited
space, and may not be able to fill a vacated space on short notice.
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What if I need to cancel my
You must give
us a 48 hour notice of cancellation, otherwise you will be charged for 3 days
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How will I Be charged?
Charges begin the day you drop your pet off. If you pick up before noon,
Monday thru Saturday, there is no charge for that day. Like charges at a
human hotel. Sunday is a full day charge since we are not open in the
morning. For example, drop off Friday pick up Sunday is 3 days.